Pipes don't wait for daylight to fail, and our Old Town dispatch team doesn't wait for morning to respond. We dispatch Old Town units carrying industrial extraction pumps, air movers, and commercial dehumidifiers already loaded on the truck.
We built our Old Town branch after hearing the same complaint over and over from Old Town, ME property owners — the "24/7" number that never actually answers. Every technician on our Old Town roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Our senior technicians are IICRC-certified and have worked everything from a clean supply-line break to a full sewage backup, so Emergency Water Damage in Old Town isn't a side service we tacked on — it's the reason the company exists. We carry full general liability coverage and are licensed to operate throughout Old Town, ME, so you're protected from the moment our truck pulls into the driveway.
We keep a stocked warehouse inside Old Town, ME so equipment never has to be trucked in from another region, which is the difference between a 45-minute arrival and a next-day one.
Talk to a Old Town property manager who's lived through an overnight pipe failure and they'll tell you exactly why a crew that arrives already equipped matters — every extra minute is more water in the framing. That's the gap Hirex Water Damage was built to close, one Old Town call at a time.
Water damage doesn't always look dramatic at first — some of the costliest Old Town jobs we've handled began as a small, easy-to-miss problem. Here's what tells us a property needs professional attention rather than a mop and a fan:
If any of that sounds familiar, don't wait for it to get worse — call our Old Town line and we'll tell you honestly whether it's a same-day emergency or something we can schedule.
We size the Old Town response to the actual damage — a single-room extraction gets a two-person crew, a commercial loss gets the full fleet — nothing gets a cookie-cutter response.
Truck-mounted extraction equipment on every Old Town rig pulls high volumes of standing water fast, so drying starts the same day instead of the next. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Once water is out, we bring in commercial air movers and LGR dehumidifiers, positioned using psychrometric readings rather than guesswork, with daily drying logs so you can see the numbers improving, not just take our word for it.
For families in Old Town, this covers flood-cut drywall removal, subfloor evaluation, and packing out salvageable belongings for cleaning, with clear photo documentation at every stage for your insurance claim.
Old Town businesses and property managers get a dedicated project lead, after-hours crews, and equipment scaled to square footage rather than a single-crew response — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Category 3 blackwater calls for full PPE, antimicrobial treatment, and disposal of anything porous that touched the contamination — our Old Town crews are trained for exactly that protocol.
On top of standard drying, our Old Town crews treat affected materials to reduce mold risk and will be upfront if a section needs specialist remediation.
You get a written estimate before any equipment runs, not a mystery total handed to you after the fact.
Local staging inside Old Town, ME means Old Town response times usually beat the national average by a wide margin.
We photograph and log every step specifically so your claim moves faster and you're not the one arguing with the insurance company.
We don't call a job finished until the moisture meter agrees, and if it doesn't, we return at no additional cost.
Our Old Town team asks a handful of targeted questions so the truck that shows up already has the right gear loaded.
The closest available technician is routed to your Old Town property with equipment staged and ready.
We remove standing water first, then map moisture and position air movers and dehumidifiers based on the readings.
We re-check moisture levels daily until materials hit dry standard, then hand you full documentation for your records or your insurer.
Every Old Town job gets closed based on instrument readings, not a visual check, and we won't call it finished until the numbers say it's finished. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
You'll find that exact commitment printed on your Old Town paperwork, not just mentioned over the phone. A repeat visit under this guarantee doesn't mean starting over — we pull the original moisture logs and pick up exactly where the last visit left off.
"Our water heater let go at midnight and a Hirex Water Damage tech was pulling water out of the hallway by 1am. Fast doesn't begin to cover it." — Danielle R.
"The team handled every conversation with my adjuster — I never had to explain what psychrometrics meant to anyone." — Marcus T.
"Appreciated getting real numbers each day instead of someone just saying 'looks good' and packing up." — Priya S.
"Our restaurant flooded from a line break in the kitchen and they had us back open in three days flat." — Aaron W.
"Nobody wants to call about a sewage backup, but they walked me through the containment and PPE process calmly." — Lena G.
"Final bill matched the estimate to the dollar, which is rarer than it should be in this industry." — Sam O.
Because our equipment is staged inside Old Town, ME, most Old Town calls see a technician on-site within 60 to 90 minutes of the initial call.
Upfront, written pricing is standard on every Old Town job, not an add-on option.
Our Old Town on-call rotation covers water extraction, drying, and blackwater cleanup any hour of the day or night.
Yes, we document everything with photos and moisture readings and can communicate directly with your adjuster.
Dryness is confirmed with instrument readings against a documented dry standard, not just by feeling the wall or carpet.
Yes, our Old Town crews are trained and equipped for Category 3 blackwater response, including PPE and antimicrobial treatment.
Turn off the water supply if you can reach it safely, keep people and pets out of the flooded area, and don't run electrical devices near standing water.
We scale crews and equipment for commercial Old Town accounts and assign a dedicated project lead for anything beyond a single unit.
Most Old Town residential jobs dry out in 3 to 5 days depending on how much material got wet and how long it sat before extraction.
Not if it's addressed quickly — mold generally needs 24-48 hours of sustained moisture, which is exactly why fast extraction matters.
Our Old Town guarantee covers a 30-day callback window — if moisture shows up again from the same loss, we come back free of charge.
See the zip codes and nearby cities listed below — our Old Town crews cover that full radius.
Beyond Old Town itself, our coverage extends across nearby zip codes, with additional Old Town, ME crews available for large-scale or commercial losses. If your address falls inside or near Old Town, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Old Town, Old Town, MEOne call gets you a Old Town-based team, not a routed national queue.
Call +1-844-234-5373