Pipes don't wait for daylight to fail, and our Old Town dispatch team doesn't wait for morning to respond. We dispatch Old Town units carrying industrial extraction pumps, air movers, and commercial dehumidifiers already loaded on the truck.
We built our Old Town branch after hearing the same complaint over and over from Old Town, ME property owners — the "24/7" number that never actually answers. Every technician on our Old Town roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Each lead tech holds an IICRC Water Restoration Technician certification and has personally handled clean-water, gray-water, and contaminated black-water losses, so Flood Damage Cleanup in Old Town isn't a side service we tacked on — it's the reason the company exists. We're fully insured and licensed to work anywhere in Old Town, ME, so you're protected from the moment our truck pulls into the driveway.
Our Old Town, ME-based equipment cache means drying gear is already close by, not stuck in a truck three states away.
Ask any Old Town property manager who has dealt with a burst supply line at 3am — the difference between a crew that shows up ready and one still loading a truck at the shop is measured in gallons of water soaking into your subfloor. That's the gap Hirex Water Damage was built to close, one Old Town call at a time.
Not every leak announces itself with a flooded floor. A lot of the worst damage we see in Old Town started small and got ignored for weeks. Here's what tells us a property needs professional attention rather than a mop and a fan:
If any of that sounds familiar, don't wait for it to get worse — call our Old Town line and we'll tell you honestly whether it's a same-day emergency or something we can schedule.
From a single soaked bedroom to a commercial building with three flooded floors, our Old Town teams are equipped to scale up or down — nothing gets a cookie-cutter response.
We arrive with submersible pumps and truck-mount extractors that get standing water out of a Old Town property before it soaks deeper into the subfloor. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
For families in Old Town, this covers flood-cut drywall removal, subfloor evaluation, and packing out salvageable belongings for cleaning, with clear photo documentation at every stage for your insurance claim.
For commercial Old Town accounts, we assign a project lead, run crews after normal hours to reduce downtime, and bring equipment sized to the actual footprint — we know a flooded lobby or a leaking unit above tenants below has to move fast.
When a Old Town job involves sewage backup, our team suits up in full PPE, applies EPA-registered antimicrobials, and safely disposes of porous materials that can't be saved.
We apply antimicrobial treatment during every Old Town drying job specifically to head off mold before it starts, and we'll flag any area that needs deeper remediation.
You get a written estimate before any equipment runs, not a mystery total handed to you after the fact.
Our Old Town, ME warehouse keeps drying equipment close, which typically puts a Old Town tech at your door inside an hour.
We document everything with photos and moisture logs and work directly with your adjuster so you're not stuck translating restoration jargon.
We don't call a job finished until the moisture meter agrees, and if it doesn't, we return at no additional cost.
A short call with our Old Town dispatcher tells us whether this is a one-room job or a multi-crew response before anyone drives out.
The closest available technician is routed to your Old Town property with equipment staged and ready.
Extraction happens immediately, followed by a moisture survey that tells us precisely where the drying equipment needs to go.
We re-check moisture levels daily until materials hit dry standard, then hand you full documentation for your records or your insurer.
We measure moisture with instruments, not guesswork, and we won't sign off on a Old Town job until those readings match the dry standard for the materials involved. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
You'll find that exact commitment printed on your Old Town paperwork, not just mentioned over the phone. A repeat visit under this guarantee doesn't mean starting over — we pull the original moisture logs and pick up exactly where the last visit left off.
"Water heater blew at midnight and the Hirex Water Damage crew had extraction equipment running before 1am. Genuinely fast." — Danielle R.
"I didn't touch the claim paperwork once. They sent it straight to the adjuster with photos and moisture logs attached." — Marcus T.
"Appreciated getting real numbers each day instead of someone just saying 'looks good' and packing up." — Priya S.
"A supply line failure flooded our kitchen and this crew had us reopened in under a week — much faster than we expected." — Aaron W.
"They handled a blackwater situation in our basement without making me feel like it was a bigger disaster than it was." — Lena G.
"What they quoted up front is what I paid. No hidden equipment fees." — Sam O.
Most Old Town dispatches are on-site within 60-90 minutes since our crews and equipment are based in-state, not flown or trucked in from elsewhere.
Yes — every Old Town job gets a written estimate before equipment is turned on, and we walk through it with you line by line.
Around-the-clock coverage in Old Town includes extraction, drying, and Category 3 sewage response — nothing on that list waits for morning.
We build our paperwork specifically to match what adjusters need and will speak with your insurer on your behalf.
Dryness is confirmed with instrument readings against a documented dry standard, not just by feeling the wall or carpet.
We regularly handle sewage backups in Old Town using full containment, PPE, and EPA-registered antimicrobial products.
If it's safe, shut off the water source, move electronics and valuables away from the affected area, and avoid the space if standing water is near outlets.
Commercial response is a regular part of our Old Town work — restaurants, offices, and multi-unit buildings included.
Typical drying time runs 3-5 days for a Old Town home, though a job that sat unaddressed longer can take longer to fully dry.
Mold isn't inevitable, but the window to prevent it is narrow, which is why we treat speed as part of the Old Town service, not an upsell.
We stand behind every Old Town job with a documented dry-standard guarantee and a 30-day callback policy.
We cover Old Town and the surrounding zip codes listed below, plus neighboring communities throughout Old Town, ME.
Our Old Town dispatch covers the full city plus a wide radius of surrounding zip codes, backed by additional crews staged throughout Old Town, ME for larger losses. If your address falls inside or near Old Town, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Old Town, Old Town, MECall now and speak with a real Old Town dispatcher, not a national call center.
Call +1-844-578-1604